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Counselling and Employee Assistance Program (EAP)




Telephone Counselling and Advice

Corrente's support center can be reached via a toll free 0800-number or a normal telephone number - 24 hours a day, 7 days a week. Calls are directly answered by experienced counsellors. The support center deals with a broad range of issues such as marital and relationship issues, health, communication, conflict, stress, substance abuse, family issues, financial and legal questions, workload, career and others.


Face to Face-Counselling

Corrente manages a countrywide network of qualified and experienced counsellors. They work in private practice and deliver professional assessments as well as short term counselling. They are familiar with local resources and can refer clients to ongoing treatment in their community if indicated. Counsellors have an academic degree in psychology or social work as well as post graduate training in counselling or psychotherapy. Many of them are accredited psychotherapists, others are coaches. A systemic and solution-focus approach belongs to the skills of Corrente's counsellors. All counsellors work under supervision of a dedicated case manager at Corrente`s support center.


In-house-Counselling

Not everybody likes to talk on the phone about personal issues. A counsellor on-site can be a good solution to address those that prefer to have a personal contact in first place.


Referral Programmes

In many companies HR-managers, company doctors, members of works council or an internal counsellor is there for employees seeking support. This is especially useful if the problem is work-related and needs to be addressed inside the company. For private issues and complex personal issues it can be much more efficient to refer employees to the external counsellors of Corrente. A Manager Referral Program provides a framework for that. Corrente trains the referrers on how to identify employees with problems and how to make a referral to external counselling.


Case Management

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and effective interventions and outcomes. For the high quality services of Corrente case management is decisive. We work with certified case managers who have a broad experience in assessing and managing complex problems. The case manager is familiar with the company's policies and the internal services of a customer. He manages the face-to-face-counsellors in a way that delivers the most benefit for the individual company as well as the client. Moreover he can identify recurring issues that are relevant for the company.


Employee Assistance Services

What are Employee Assistance Services? These services are well known and established in the United States and the United Kingdom as Employee Assistance Programs (EAP. Corrente's Employee Assistance Services combine counselling services for employees with elements of manager referral and with an offer of wellness presentations, seminars, trainings, information sessions and crisis intervention packages. The development of an EA-policy together with HR and OH is usually the first step. EAP is designed to support and supplement internal services and functions to help people deal with personal problems, but also with work related challenges.


An EAP can consist of the following elements:

• Telephonically access and emergency service 24/7
• Telephone Counselling
• Information and advice
• Face to Face - Counselling
• Onsite-Counselling
• Information and orientation sessions for employees
• Statistics and qualified reports for the company